Cancellation & refund policy

Cancelling an order

• You can cancel any order before it is shipped by contacting us at hi@oriq.in or +91 85909 24220 with your order number.
• Once shipped, an order can't be cancelled, but you may refuse delivery or request a return after delivery under our Returns policy.
• We or the seller may cancel an order if a product is out of stock, mispriced or cannot be delivered to your pincode; you'll get a full refund.

Refund eligibility

• Orders cancelled before shipping
• Returns approved after inspection — damaged, defective, wrong or incomplete items reported within 7 days of delivery
• Orders that could not be delivered

Refund timelines

• Refunds are initiated within 2 business days of cancellation or return approval.
• UPI and wallets: usually 1–3 business days. Cards and net banking: 5–7 business days, depending on your bank.
• Cash on delivery orders are refunded by bank transfer or UPI to details you share with us.

Non-refundable cases

• Products with physical damage caused after delivery, or missing original packaging, accessories or serial numbers
• Change of mind after the product has been used or installed, unless stated on the product page

Need help?

Write to hi@oriq.in — we respond within one business day.